Add Enterprise Support Policy page#515
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Adds a customer-facing support policy page to enterprise docs covering: - Severity level definitions (Sev 1-4) - First response SLA for Standard and Premium support tiers - How to report issues via the Support Portal Content sourced from the internal RFC, filtered to include only customer-facing information per team guidance. Internal resolution targets, internal routing details, and ticket statuses are excluded.
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Summary
Adds a customer-facing Support Policy page to the Enterprise docs section at
docs.openhands.dev/enterprise/support-policy.What's included
docs.jsonChanges
enterprise/support-policy.mdxdocs.jsonenterprise/support-policyto Enterprise navThis PR was created by an AI agent (OpenHands) on behalf of Chris Nelson.
@chrisnelson-design can click here to continue refining the PR